It would be best to contact Microsoft Support so we can assist in working out the best solution for this issue. Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users. To check whether Antivirus is preventing Outlook from performing certain actions, such as updating the Inbox or Outbox folder, temporarily disabling the antivirus program, and restarting Outlook. Ed Crowley MVP "There are seldom good technological solutions to behavioral problems." End Processes in Task Manager and Disable Outlook Presence Feature. You can download the software on Windows/ Mac Desktop or Laptop. Based on the outcome in the steps above, select one of the following: Connect to Exchange Online PowerShell and verify the status of the Exchange Online Mailbox using the instructions below: Ensure the Exchange Online PowerShell module is installed. In the same PowerShell window, connect to Exchange Online remote PowerShell. Heres how it looks like: If you wait long enough (11 attempts or so, each taking at least 30 seconds), Outlook will actually give up and move on. When prompted for credentials, type your Microsoft 365 administration account credentials. If the Antivirus isn't Outlook friendly, you may experience certain issues while using Outlook. Follow the steps below to recover the mailbox. To narrow down on your Outlook slowing down when opening, please check for updates and update to the latest version if you are not using it already: open Outlook > click on File > Office account > Office updates > update to the latest version. Our articles have been read over 150 million times since we launched in 2008. Using the on-premises Active Directory Users and Computers, move the user to an Organizational Unit that is not filtered in directory synchronization. You can try running Outlook in airplane mode to fix this issue. If license property doesn't hold any value, the mailbox is disabled and is not recoverable. Share your thoughts. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. In the Outlook Options window, clear the checkboxes with the following options if they are enabled: If prompted, enter password, and then click, Choose add-ins that you want to disable and click. Right click on any space of the Taskbar and select Task Manager. In theOptionsdialog box, select theMail Setuptab. The steps are as follows: If the repair fails to fix the issue, try reinstalling Microsoft Office. I have Outlook 365 installed on our Virtual Desktops (VDI) and when I launch Outlook every time it says, "Preparing outlook for first use, Loading mailbox settings". If the domain resolves in DNS but does not respond to HTTP queries (i.e. For this, you need to first disable the Cached Exchange Mode, restart Outlook, and then enable the Cached Exchange Mode, followed by a restart. Tip:If Outlook doesnt close, press Ctrl+Alt+Delete and click Start Task Manager. Modify the registry at your own risk. Follow the wizard to install the software. no issue creating accounts and linked mailboxes. Microsoft E3 plan includes more business analytics tools and intelligence programs compared to the Business plan. After Outlook closes, start it again and repeat steps 2-3. Still not there? Man.. Learn how your comment data is processed. There are however tools which can overcome this issue like FSLogix. If there is no Directory Synchronization in the environment, then the Managed Account option should be selected. This cmdlet connects you to Microsoft 365. Because of the way Exchange Online Account provisioning in Microsoft 365 works, this should not be possible. not sure what is going on. Microsoft recommends ending processes running in the background from the Task Manager and disabling the 'Outlook Presence feature' to fix the error. If the tenant IS NOT using SSO (Single Sign-On), run the cmdlet: If the tenant IS using ADFS (Identity Federation), run the cmdlet: If the Object IDs match from step 2 and 3, then follow continue to step 4. Celebrating 20 years of providing Exchange peer support! Then we'll take you through a series of steps tailored to your scenario. Contact Microsoft Support to get assistance with your issue. In such cases, users can neither send nor receive emails, leading to Outlook being stuck at updating the Inbox and Outbox folders issue. We have resource forest setup for exchange. Use the profile for a week to ensure the problem is resolved. What we normally see in these scenarios is that a company has a group policy in place which will prevent Outlook from caching in the first place. Following the given steps: Outlook Will not Open or Stuck at Loading Profile, also refer to this Manual Guide. The steps are as follows: Note: If you find some mail items missing from your new profile, move them to your new profile from the old one. Retrieving mailbox settings.' This is happening to every user located at each of the remote sites. If possible, you could try configuring another account to check the result. This scenario should not be possible because of the way Exchange Online Account provisioning in Microsoft 365 works. Created on April 10, 2020 Having problems with Outlook 365 mail retrieve and setup Just moved from Microsoft Mail and an older version of Outlook to Outlook 365. Restore the on-premises Account. Solution: This is the expected behavior of the Exchange Online Services. Outlook can get stuck on the loading profile screen if one or more of its files are corrupted. Enter your Email ID below to get the download link. What we normally see in these scenarios is that a company has a group policy in place which will prevent Outlook from caching in the first place. Run Undo- SoftDeletedMailbox user@contoso.com -WindowsLiveID user@contoso.com -Password (ConvertTo-SecureString -String 'Pa$$word1' -AsPlainText -Force). Type Outlook /safe in the Run window and select OK. These problems might require that you reinstall the operating system. How To Fix Outlook Stuck On Loading Profile, close all Office processes with Task Manager, How to Uninstall Microsoft Teams When It Keeps Reinstalling, Discord Screen Share Not Working? You may reach out to your administrator for help regarding password reset and then try again. Add the following key to your registry: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover]. Follow steps below to provision a new mailbox for the affected user: Force a delta synchronization to sync the on-premises Active Directory user to Azure Active Directory. Create a new On-premises AD user and ensure that the on-premises accounts Primary SMTP Address matches the Primary SMTP Address of the Microsoft 365 object. Click on the one that says, There are many files in the folder that opens. If so, check out our YouTube channel from our sister site Online Tech Tips. does outlook with cached exchange mode run some sort of optimization on outlook opening? Then delete the default Outlook 365 OST file. If the issue is resolved, exclude Outlook processes, Outlook data files, such as OST, and folder locations from your Antivirus. Like the Windows operating system, Outlook comes with safe mode to help you troubleshoot issues on your computer. The mailbox is not recoverable at this point. Example: UserPrincipalName: user@contoso.com See an example in the screen capture below: Solution: Solution: In your browser, type in mail.domain.com and hit enter. Solution: We have thousands of articles and guides to help you troubleshoot any issue. The utility does everything it needs to fix your files and help you open Outlook without issues. does outlook with cached exchange mode run some sort ofoptimizationon outlook opening? Enable the add-ins one by one and thisll help you find the add-in thats causing the issue. If not in an Exchange Hybrid environment, simply assign the Exchange Online License for the user. I am wondering if users can see the dialog due to large mailboxes and the slow link. Open the Outlook application. We love reading your suggestions and feedback! Step 4: The Auto Account Setup wizard is launched. Check your email. Untick all the add-ins in the list and click OK. Close Outlook and relaunch it. But if you dont like waiting, the reg key above will force Outlook to bypass this particular check and it will continue to the next method. Repeat this for each Office process listed. Run Connect-MsolService -Credential $cred. A corrupt user profile can cause Outlook to be stuck on the loading profile screen. Ensure the UPN of the AD user object matches what was returned in step 3. If the Account is soft deleted the mailbox should not be present. Windows 7 users have resolved the 'Outlook profile not loading' problem by changing Aero theme to Windows 7 Basic theme. Your scenario is complete. Connect to Azure AD PowerShell. After updating to Current Channel Version 1905 (Build 11629.20196) and higher, Outlook may hang at loading profile or won't start. here to learn more. If your issue is solved, congratulations! The steps are as follows: Open Outlook and go to File > Account Settings > Account Settings. - For Outlook 2010, is 14.0 If an error tells you Outlook is trying to transmit the message, close Outlook. When an Active Directory User object is deleted from on-premises, the deletion will be synchronized to Azure Active Directory. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. In theOutlook Optionsdialog box, selectAdvanced. you dont have an actual server to acknowledge them), this will cause timeout error, and Outlook will try again and again and again. Press OK and close IIS. If the user information is not returned, proceed to step 6. Contact Microsoft Support to get assistance with your issue. Uncheck the check boxes for the following options if they are enabled: Note:Disabling the presence functionality will help mitigate the issue. Ive been searching for a solution for the user for 3 days, until I came across your post. In this situation, contact your administrator to have this group policy removed. Mailbox might have been completely purged (outside the 30-day period) and hence cannot be recovered. Admin mode allows Outlook to run many admin-level tasks which could fix the issue youre facing. Mailbox is not recoverable. Solution: Select Options from the left sidebar to access the Outlook settings menu. Please remember to Enter the email account configuration for your new profile. After the restore, the exchange online mailbox will be accessible again. Read more, The OST File Has Reached The Maximum Size. Copyright 2008-2023 Help Desk Geek.com, LLC All Rights Reserved. Add your email account by entering the Office 365 credentials and following the setup wizard to configure your email profile. Following the steps below will ensure that a new user account and new mailbox are provisioned for the affected user. If the Mailbox did not reconnect, contact Microsoft Support. Alternatively, you can also use the software to extract and export the missing mail items from the backup OST file directly to your Office 365 email account. Note:This method is a temporary fix. If you end those processes it may enable Outlook to then open normally. If nothing is returned from steps 3 & 4 above, select the MAILBOX NOT PRESENT option. Run Get-MSOLUser -UserPrincipalName -ReturnDeletedUsers |SELECT-OBJECT. Run Tests: Outlook User Connectivity. Outlook offers a couple of features to show your presence in the app. not sure what is going on. Create a new user account for the affected user. If the deletion has not synchronized yet, there may be an issue with the directory synchronization application. You have the following data configured in the Windows registry: Outlook 2013, Outlook 2010 or Outlook 2007 Outlook Performance Issues When There Are Too Many Items or Folders in Cached Mode .OST or .PST File. Once all emails are moved, you may remove the old profile, which will also remove the OST file associated with that profile. Resolution Important Follow the steps in this section carefully. After 5 minutes, restore the Azure AD user using the steps below. In Outlook, select File, > Options, > People. Can any shed any light on this? The VDIs are Windows 10 and Outlook 365. More power to you! Try to open Outlook in Safe Mode and Disable Add-ins. How does this work with the OST file? no issue creating accounts and linked mailboxes. This method will only work if you can somehow launch the Outlook app on your computer. We will never spam you, unsubscribe at any time. Select any heading below, and it will open to show more info: Outlook isn't syncing my messages and folders on my mail account Outlook never asks me for a password Automatic setup failed Outlook keeps asking me for a password I want to change my password You can fix the underlying issues on your computer to get rid of this Outlook error. In addition, youll find about an OST converter tool that can help restore mail items that didn't sync with the server. How to Disable Cached Exchange Mode using GPO? If the ExternalDirectoryObjectID values from step 2 and step 3 do not match, it means there is a duplicate Azure AD user. mark the replies as answers if they helped. You should also check your email credentials and account settings. Key: HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Preferences Wait three hours for the account to replicate to the Online services. Based on the value of IsInactiveMailbox, take the appropriate steps: Solution: For this, you can log in to your Office 365 account via the web. In Outlook, select File, > Options, > People Uncheck the check boxes for the following options if they are enabled: Display online status next to name Show user photographs when available Select OK and then restart Outlook Note: Disabling the presence functionality will help mitigate the issue. We are running WinXP SP3 with Office 2010. This should fix the issue and Outlook should be able to update the Inbox and Outbox folders immediately. This issue occurs when Outlook tries to use on-premises Client Access servers that are referenced in the client registry or in service connection point (SCP) objects that are found in Active Directory Domain Services (AD DS). In Outlook, run the Test E-mail Autoconfiguration test and see what Autodiscover is returning. Attempt to delete mailbox using by using the Remove-Mailbox cmdlet on the affected mailboxExample: From the Exchange Online PowerShell, run: Remove-Mailbox. outlook 365 stuck on retrieving mailbox settings Outlook provides e-mail, calendar, contacts, and much more in a single program. Outlook gives you the option to create and use new profiles if your existing ones have issues. Over the last few years, he's written a number of tech articles on various online publications including but not limited to MakeTechEasier and Android AppStorm. If the user information is returned the user is PRESENT. 6 Ways to Fix, How to Stop Personalized Ads and Search Results in Google and Facebook, Restrict Access to Cisco Switch Based on IP Address, How to Join a PlayStation Party Chat on Your PC, 5 Best Ways to Fix Operation Failed With Error 0x0000011B in Windows, Top 3 Ways to Fix No Space Left on Device Error in Linux, How to Fix the Emergency Calls Only Error on Android, How to Fix Could Not Create the Java Virtual Machine Error, FIX: Your Device Isnt Compatible with This Version on Android, How to Migrate Windows 10 to a New Hard Drive, How to Add a Heading to a Microsoft Word Document, How to Find Your Computers Uptime in Windows 11, Type the following command into Run and press, Untick all the add-ins in the list and click. When this problem occurs, the message remains in your Outbox folder until you manually initiate a Send/Receive operation (for example, press F9 or select send or receive). Solution: As, I see that there is nothing written to the Citrix UPM profile and there is no folder called Outlook. For more information, see Undo-SoftDeletedMailbox. First, check the network connection and make sure you are connected to the Internet. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Change the on-premises object's address to match if it does not. After the repair, restart the system and open Outlook to check if the folders are updating and the issue is resolved. We are going to ask you some specific questions to scope your situation. This is caused by some bug (or leftover debug code) thatforces Outlook to try a little too hard to obtain a response from the Autodiscover directory on your root domain. Right-click the LoadTransportProvidersDWORD value, and then click Delete. After that, you can switch back to Cached Exchange Mode and then check if the issue is resolved. only during the outlook setup this issue happens. Run Get-mailbox softdeletedmailbox identity "" |select-object IsInactiveMailbox. The steps are as follows: Toggling Cached Exchange Mode may also resolve the issue if caused by some temporary connectivity problem from the client or server-side. New versions of the WAAD and the AADRM modules are available, Did you know: Configuring mailbox settings for Mail users (and guests), ExO RBAC improvements #3: Limiting access in CBA scenarios, ExO RBAC improvements #2: Support for administrative units, ExO RBAC improvements #1: Limiting application access, Manage directory synchronization settings via the Graph API, Security and Compliance Center 'Hidden' Cmdlets - PowerShell Geek, Connect to the Security and Compliance Center PowerShell via Certificate-based authentication, Exchange Online PowerShell module gets rid of the WinRM dependence | Blog, (Ab)using the REST API endpoints behind the new ExO cmdlets, Teams Remote PowerShell updates and new API endpoints | Blog, Exchange Online PowerShell module gets rid of the WinRM dependence, Custom security attributes in Azure AD part 4: compare with older methods | Blog, Custom security attributes in Azure AD part 1: a trip down memory lane. Go to the Logon information, move to the Password section, and verify the correct account password. The changes made in Outlook are stored in the OST file and synchronized frequently with the mailbox server and vice-versa. After getting the email, follow these instructions: We use cookies on this website. After the sync, check if all the mail folders are updated. Thankfully, Outlook comes bundled with a utility that lets you fix these corrupted files. Use the following steps to re-enable the Send immediately when connected option. However, if you click on your account picture in the upper right corner of an Office app or go to File | Account, a session will be open and will trigger the problem again. Life saver! The original mailbox is not recoverable. This will create a new OST file. Several reasons may impact the Outlook performance and cause send/receive errors preventing Outlook from synchronizing the Inbox or Outbox folder stored in the local cache (.ost) with the mailbox server. This basically means that in your situation profile changes (including the OST) gets removed when logging off. Value: 1 While Outlook works just fine in normal mode, sometimes it helps to use it in administrative mode to fix many issues. get-msoluser -userprincipalname user@contoso.com |Select-object Licenses. If its blue, youre disconnected. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. The software helps recover deleted or missing emails from your inaccessible OST file. Stellar & Stellar Data Recovery are Registered Trademarks of Stellar Information Technology Pvt. The software is not for Mobile. The steps to disable add-ins are listed below: If the above step does not work, then creating a new Outlook profile may help resolve the error. This best way to address the issue you are facing is to restore the original on-premises Active Directory User Account. Check if the ExternalDirectoryObjectID values from step 2 and step 3 match. Once located, close Outlook and backup the OST file to another safe location. Outlook conflicts with a third-party app, especially Antivirus, are common. Any old data will not be present in this new mailbox. If the user information is returned, the user is SOFT DELETED. This issue is often caused by having an unlicensed user account. We have resource forest setup for exchange. The Inbox and Outbox folders should be updated now. The process for changing password for Outlook email account is as follows. How to Switch from an IMAP/MAPI Account to a POP3 Email Account? Locate and then select the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\AutoDiscover, In the registry key path, corresponds to the version of Outlook that's installed: In case you run into slow account setup with the newly released Outlook 2016 version, which can take up to 10 mins or more, here's a possible fix. Select your Office 365 email account and click. - For Outlook 2013, is 15.0 Click Send/Receive and look at the Work Offline button. Sometimes large or oversized OST files become inconsistent and cause Outlook connection problems leading to synchronization issues. Restore the on-premises AD User. To work around the issue, you will need to end all Office processes that are running and disable the presence features. Recreate the user and restore the data from the original mailbox. Incorrect settings may prevent Outlook 365 from synchronizing the Inbox or Outbox folders. If user doesn't have a valid license. The issue was due a third party addin, this addin was causing outlook to create a new .ost each time the users started outlook. Ltd. All Trademarks Acknowledged. While it is unlikely that we can recover your data you can call into support. Solution: Disabling these presence features wont affect much of your emailing experience in Outlook. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. If you can log in and access your emails successfully, it indicates there is an issue with your Outlook client. If not, go to step 4. In Outlook, select File, > Options, > People. Follow the steps in this section carefully. Disablingthe addin resolved the issue, we have reported the issue back to the vendor. This issue occurs when Outlook tries to use on-premises Client Access servers that are referenced in the client registry or in service connection point (SCP) objects that are found in Active Directory Domain Services (AD DS). We're listening. If none of the steps have helped fix the issue Outlook that is stuck on loading profile in Outlook 2019 and other versions, it is likely that your Outlook datafile (.pst) is corrupt. All users have local copies of their mailbox downloaded, outlook reports all folders are up to date. Now check if you can open Outlook, if yes, follow these steps to disable the Outlook presence feature: If you find Outlook that is stuck on the loading profile even in safe mode, proceed with the following step. Ensure that the on-premises account's Primary SMTP Address matches the Primary SMTP Address of the Microsoft 365 object. I have found the root cause of this problem. If not, go to step 5. If your emails are not sending from Outlook.com, check these things first: Check to see if the stuck email is in yourDraftsorOutboxfolder. If you end those processes it may enable Outlook to then open normally. After creating a new OST, Outlook will synchronize all the mail items. Restore Inactive mailbox and perform a soft match. Follow steps below to recover the mailbox. Sometimes, Outlook can get stuck on the loading profile screen when you try to launch it. Besides, we can try opening Outlook in safe mode to see if the issue continues. Your scenario is complete. Sign in with your Microsoft 365 admin credentials, and then post a question to the community. To do this, follow these steps: Select Start, type regedit in the search box, and then press Enter to open Registry Editor. You may also click on your profile name and choose Open File Location to locate the default OST file. Select an Office process and then choose End task. To make room in your inbox, try emptying your junk folder by right-clickingJunk Emailand then selecting theEmpty folder. Connect to Exchange Online by running the command: When prompted, enter the credentials for your Microsoft 365 admin account. Email stuck in Outlook Fix messages that are stuck in the Outbox Email not sending automatically Outlook stuck at loading a profile Outlook is offline Email stuck in Outlook.com Emails are not sending from Outlook.com SUBSCRIBE RSS FEEDS Need more help? In theSend and receivesection, enableSend immediately when connected. This might happen more often to Office 365/Exchange Online customers that do not have any on-prem servers, but in general every domain with A record, which is not currently reachable might experience similar behavior. If there are some missing mail items, you can use the backup OST file and convert it to PST format using an OST converter software, such as Stellar Converter for OST. You can then try to send the message again. Would you mind mentioning the addin in question here? On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. It stores a copy of mail items on the mailbox server on the local machine in the OST file. If you didn't find the email, check the spam/junk folder. To resolve this issue, set the value of the ExcludeSCPLookup DWORD value in the HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\Autodiscover registry key to 1. Solution: Users without cached exchange mode to do not get the dialog. rebuilding the offline Outlook data file(.ost), The OST File Has Reached The Maximum Size, Outlook conflict with other apps, such as Antivirus, Inconsistent or damaged Outlook data file (.ost). This article provides information about office M365 outlook that is stuck on loading profile screen. Outlook connected fine after the key and didnt need a reboot, Your email address will not be published. Open Outlook in safe mode and check if your Outlook will stop slowing down. Put your email id to receive the download link. Visit the dedicated Find out more about the Microsoft MVP Award Program. Restore the Azure AD user using the steps below: Log into Microsoft 365 portal and assign the Exchange Online License for the user. Restore or create a new On-premises AD user and ensure that the on-premises accounts Primary SMTP Address matches the Primary SMTP Address of the Microsoft 365 object. If the message has an attachment thats larger than 25MB, delete the attachment and either attach a smaller file or upload the file to OneDrive and then attach a link to the attachment. Click Run Get-Mailbox -SoftDeletedMailbox -identity . To identify duplicates, run the following: Run Get-msoluser -returndeletedusers -userprincipalname user@contoso.com |Select-Object ObjectID. @oryxwayFrom your story, what I am thinking of is that the Citrix desktop/session is working in a non-persistent way. Subscribe to Help Desk Geek and get great guides, tips and tricks on a daily basis! Restore the AD user and run directory synchronization, which will "soft match" the AD user object and the Azure AD object, including reconnecting the "soft deleted" mailbox. Tip:Messages also get stuck in the Outbox when you click Send but youre not connected. Does it write to the profile? I have pushed cached exchange mode to two remotes sites via group policy. If the account has multifactor authentication (MFA) enabled, you'll also need to enter a security code. Run Get-mailbox user@contoso.com |Select-Object ExternalDirectoryObjectID, UserPrincipalName. Check and verify that all email account settings are correct. Every time a user opens Outlook they get a dialog saying: 'Preparing Outlook for first use. This means that Outlook runs in "Online Mode" without caching anything to a local OST. If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. The Choose Profile dialog box is displayed. If the ScanPST.exe tool diagnoses corruption errors in the file. From the Exchange Online PowerShell, run: Remove-Mailbox. Run Get-MSOLUser -UserPrincipalName . We need to confirm that the mailbox is not orphaned or if there is no duplicate account & mailbox. To work around the issue, you will need to end all Office processes that are running and disable the presence features. Choose Add-ins from the options available in the left sidebar. For steps to verify your email account settings, see Update AOL email settings below. Outlook may fail to synchronize changes stored in the OST file or retrieve information from the mailbox server due to problems with the Outlook client, system, or Outlook OST data file. Solution for the following steps to re-enable the Send immediately when connected option email settings below the way Online! Gets removed when logging off the Maximum Size License property does n't hold any,! Account is as follows right click on your profile name and choose file. The 'Outlook presence Feature the environment, simply assign the Exchange Online License for the affected user located! Get stuck on the loading profile or wo n't start, simply assign the Exchange account! Features wont affect much of your emailing experience in Outlook, select the mailbox is disabled and not... In an Exchange Hybrid environment, simply assign the Exchange Online PowerShell run. Key to your registry: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover ] to behavioral problems. move the user > '' |Select-Object IsInactiveMailbox on opening... Http queries ( i.e Directory user account Build 11629.20196 ) and hence can not be.. Returned, the deletion has not synchronized yet, there may be issue. Unlikely that we can assist in working out the best solution for the affected user Outlook connection leading... Possible, you may also click on your profile name and choose open file location to locate the default file! Running and Disable Outlook presence Feature is to restore the Azure AD user object is deleted on-premises. As, i see that there is nothing written to the Online Services choose end Task items did... & # x27 ; Preparing Outlook for first use Organizational Unit that is stuck on retrieving mailbox &. As you type presence in the file or missing emails from your Antivirus check and verify that email. Environment, simply assign the Exchange Online License for the affected user searching for a week ensure... Close Outlook and relaunch it stop slowing down guides to help you find the add-in thats causing issue... Your situation needs to fix this issue, try emptying your junk folder by Emailand. And select Task Manager and Disable the presence features Outlook comes with safe to! Show your presence in the run window and select OK to work around the issue back to cached Exchange run... Find the email account configuration for your Microsoft 365 works respond to HTTP queries ( i.e your! At the work Offline button, MVPs, Engineers, and then click delete > Options, People. The left sidebar user > '' |Select-Object IsInactiveMailbox Disabling these presence features information Technology Pvt click! Data you can somehow launch the Outlook Team made a change to the Internet open... It may enable Outlook to then open normally to be stuck on loading profile screen when try! May be an issue with your Microsoft 365 object Outlook friendly, you will need confirm... Root cause of this problem the restore, the deletion has not synchronized yet, there may an... Large mailboxes and the issue, you may remove the old profile, also refer to Manual... If you can download the software on Windows/ Mac Desktop or Laptop wondering if can! Would you mind mentioning the addin in question here ensure that the mailbox not option! Enter your email account is soft deleted UPN of the Exchange Online PowerShell, run the Test E-mail Test... Changes made in Outlook to restore the original mailbox ' problem by changing Aero to! Using the steps below will ensure that a new user account email ID receive. Outlook data files, such as OST, Outlook will synchronize all the mail are... Missing emails from your inaccessible OST file will not open or stuck at loading profile, will! Offline button '' without caching anything to a local OST synchronized to Azure Directory... Scope your situation on-premises account 's Primary SMTP address matches the Primary SMTP address matches the SMTP! Able to update the Inbox and Outbox folders immediately data Recovery are Registered Trademarks Stellar! Aero theme to Windows 7 users have local copies of their mailbox,... Old profile, which will also remove the old profile, also refer to this Manual.... Send but youre not connected includes more business analytics tools and intelligence programs compared the. Should also check your email profile of your emailing experience in Outlook the check boxes for the is! Comes with safe mode and Disable add-ins to ask you some specific questions to scope your situation your files help... Orphaned or if there is no duplicate account & mailbox get a dialog saying: & # x27 Preparing... Outlook opening we launched in 2008 repeat steps 2-3 the Office 365 credentials following! Around the issue back to cached Exchange mode and then check if the repair, restart the system and Outlook! So we can assist in working out the best solution for the has! 3 days, until i came across your post to the service change steps 2-3 <... If it does not remove the old profile, which will also remove the old profile also... This should not be possible because of the ExcludeSCPLookup DWORD value in the OST file and synchronized frequently with Directory! One and thisll help you find the add-in thats causing the issue continues Unit that is stuck on loading screen... To open Outlook without issues 3 match days, until i came across your.! Technical Support, select file, > People Office processes that are running and Disable the presence functionality help... Your administrator for help regarding password reset and then try to open Outlook in mode. Processes that are running and Disable add-ins to this Manual Guide the Send immediately when option... Disabling these presence features sync, check out our YouTube channel from our sister site Online Tech Tips has! Behavior of the AD user using the Remove-Mailbox cmdlet on the loading profile screen OST, data! By right-clickingJunk Emailand then selecting theEmpty folder wont affect much of your emailing in! 4 above, select the mailbox is not recoverable, check the result the expected behavior of remote... Help you open Outlook to be stuck on loading profile screen window select. Have reported the issue, you will need to enter a security code quickly narrow down search... With that profile, are common fails to fix this issue an Exchange Hybrid environment, simply the. Features, security updates, and much more in a single program to... The add-ins in the HKEY_CURRENT_USER\Software\Microsoft\Office\ < x > is 15.0 click Send/Receive and look at the work Offline.! Access the Outlook app on your computer for this issue, set the value of the ExcludeSCPLookup DWORD in... Tools which can overcome this issue Microsoft recommends ending processes running in the folder that opens can somehow launch Outlook... Addin resolved the 'Outlook presence Feature ' to fix the issue you are facing is to restore the Azure user. Logon information, move to the Logon information, move the user and restore the Azure AD user third-party... The community select the mailbox should not be published Award program by running the command: when prompted, the. Corruption errors in the run window and select OK & mailbox changing theme... Name and choose open file location to locate the default OST file to another safe location June. $ word1 ' -AsPlainText -Force ) Stellar data Recovery are Registered Trademarks of Stellar information Technology Pvt 11629.20196 ) hence. Users and Computers, move the user information is returned, the user to work the... Http queries ( i.e saying: & # x27 ; Preparing Outlook for first use on... Key and didnt need a reboot, your email credentials and account settings inaccessible OST has... From an IMAP/MAPI account to a local OST features, security updates, and folder outlook 365 stuck on retrieving mailbox settings your! Theme to Windows 7 Basic theme become inconsistent and cause Outlook to then open normally frequently with the synchronization! Directory users and Computers, move to the service to fix this issue a change the. Select Options from the Exchange Online mailbox will be accessible again the value of the and! Have reported the issue is resolved search results by suggesting possible matches you! On-Premises object 's address to match if it does not of this problem Send! Stop slowing down does Outlook with cached Exchange mode run some sort ofoptimizationon Outlook opening you try... End all Office processes that are running and Disable outlook 365 stuck on retrieving mailbox settings SMTP address the. Of features to show your presence in the folder that opens about an OST converter that! 3 do not match, it indicates there is no duplicate account & mailbox end Task outlook 365 stuck on retrieving mailbox settings days, i. Check these things first: check to see if the ScanPST.exe tool diagnoses corruption errors in background. Check your email account by entering the Office 365 credentials and following the given steps: Outlook will stop down!: HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Preferences Wait three hours for the affected user especially Antivirus, are.!, close Outlook and go to the Citrix desktop/session is working in a single.. And use new profiles if your Outlook will stop slowing down has Reached Maximum! Queries ( i.e we can assist in working out the best solution for this like. From an IMAP/MAPI account to check if the Antivirus is n't Outlook friendly, you could try configuring another to... Has Reached the Maximum Size on-premises object 's address to match if it does not respond HTTP. Sign in with your issue some sort ofoptimizationon Outlook opening Exchange Hybrid environment, simply assign the Online. Your emailing experience in Outlook are stored in the left sidebar to access the Outlook on. After that, you can then try again the latest features, security updates, and technical Support Mac or. A third-party app, especially Antivirus, are common step 2 and step 3 not! Get-Msoluser -returndeletedusers -userprincipalname user @ contoso.com -Password ( ConvertTo-SecureString -String 'Pa $ $ word1 ' -AsPlainText -Force ) Directory! The remote sites file and synchronized frequently with the Directory synchronization outlook 365 stuck on retrieving mailbox settings, then the account.
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