Every non-modified watch that is bought on eBay's platform over $2000 in the U.S. will automatically go through Authenticity Guarantee. Might as well have cgc grade it while it's there. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). Roll a couple rounds of sticky tape around your gloved hand to clean the debris from under the insoles, give it a light hand wash with some disinfecting cleaner and (if needed) when dry, fill a couple socks with dry coffee ground and put them inside of the shoes for a couple days to absorb what's left of the odor. When I left the neutral I was still under the impression that Ebay would work with me and set up a return. . If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. Items with the Authenticity Guarantee checkmark automatically go through our authentication process, so you know youre getting exactly whats described in the listing. eBay Authenticity Guarantee. Authenticity Guarantee tag Once a pair is verified as authentic, one of the sneakers receives a unique NFC-enabled tag that provides detailed information about the pair's authenticity. When I opened the box one of the shoe was more narrow than the other and the air cushion was a lighter color from the other pair. The eBay Money Back Guarantee policy and other protections available to you under the Authenticity Guarantee service are provided in addition to any rights against the seller you may have under Australian Consumer Law. Copyright 1995-2022 eBay Inc. All Rights Reserved. No cost to you eBay covers all costs of the authentication process. Weird scam that could easily be hidden by a smart scammer. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. Remember to choose the item condition that best matches the condition of your item. eBayOfficial 1 yr. ago Once the item has passed inspection it will be shipped to the buyer. I was disgruntled enough while reading your post/comment to then become irritated when I saw that you only left a neutral! You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. From found to yours. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. eBay may hold the return request open for up to 35 business days after the date the return was accepted. 01:16 PM. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. Sellers are required to deliver the item as it was described in the listing. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. Authenticity Guarantee lets you shop with Car & Truck Safety & Security Accessories. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. I then filed an appeal and called into Ebay's helpline and explained the situation to the lady on the phone. If an item is being returned, the seller is responsible for return shipping. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. So I listed an item for sell on EBay and "authenticity guarantee" was applied automatically to my item. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. Learn more about our. Signature confirmation will be required for all items sold for $750 or more. ("free returns" or "buyer pays"). Only watches sold in the Wristwatches category for $2000 or more are currently eligible. eBay authenticity guaranteed is essentially an escrow service where a purported neutral and honest 3rd party has verified the shoes are exactly as described. Everytime a buyer files a "not as described" report, the money always went directly back to buyer. However Ebay's "Authenticity Guarantee" does not allow buyers to contact sellers for whatever reason. Please use all pictures to see that shoes are new, even include ebay authenticity guarantee pre-shipping. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. Visit our Authenticity Guarantee page for buyers. Copyright 1995-2023 eBay Inc. All Rights Reserved. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. What items are eligible for eBay Authenticity Guarantee? Normally this should leave them vulnerable to INADs, but obviously that doesn't apply here. The seller should put more effort into resolving the issue as should ebay ! Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. Ive been seller for 9 years. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. I bought a pair of 2015 yeezy 350 pirate black and it passed authentication. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. 03-29-2022 (Smart watches, watch parts and watch accessories are not currently eligible.). If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. - edited I noticed it from more legitimate pictures on another site. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. Meticulous inspection Your item is carefully inspected inside and out to make sure it's authentic and matches the listing. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. 747761838782 708c27a7-4f4c-4d13 . By selling or purchasing an Eligible Item, you direct eBay to provide this order information to the . We are always looking to improve the buyer and seller experience and will make any warranted adjustments. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. confidencejust look for the checkmark. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. This program is terrible. If the card is lost in transit when the authenticator ships it to the buyer, the buyer can file a case and eBay will investigate. 4 The authenticator sends the watch to you via fast, tracked, signaturerequired delivery. Tip Expensive lesson. I ordered a pair of Nike shoes. A dialog will open as you type your search terms. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. If the buyer returns your item, the authenticators inspect it before sending it back to you. eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. You can chat with other members about anything to do with buying on eBay. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. Why can't I see the buyer's shipping address? eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. The pictures should reflect the product but this time they did not and it wasn't just small details either. They also must be sold to a buyer located in the continental US. Physical authentication A team of expert authenticators with brand and category knowledge inspect your item before sending it to the buyer, so they know they're getting the real deal. Help for buyers and sellers. If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. That's what happens with my sneakers. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. This may be completely unhelpful lol. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. 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