Hello Sergey, thank you for taking the time to write this review. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. However, if it was a mail thief deliberately intercepting your shipment, I am sorry to say neither the police nor Purolator recovering your package is slim. 0. purolator delivered at reception . "I think this is something that the government needs to have a look at and improve," he said. Track or cancel orders, Returns & Refunds I just wish they could tell me that upfront so I could move on. Delivery exceptions may result in delayed (or undelivered) packages and frustrated customers. This review was chosen algorithmically as the most valued customer feedback. Seriously?What the hell is going on? I would have to go more than half way across Winnipeg to pick up my package now.Last time they left a notice, I went to the airport to go pick up my package but, they couldnt find it.What kind of garbage service is this? Purolator said it would look for the package, but he'd have to deal with the seller if he wanteda refund. "They put my name as a person who's signed it, but I didn't sign anything," Yousefi said about the $330 online order he placed in August with fashion retailer Diesel. Find a missing package that shows as "Delivered". If you'd like to learn more about PuroPost and PuroPost Plus, give us a call, and we'll be more than happy to go through it with you. Guess I gotta just treat it as such. Questions about insurance for your new home? Then because I already had two items replaced and two others refunded I had to contact Amazon and pay for this parcel again because it technically speaking was not paid for due to the replacement and refund. Check with everyone in the household. Regards, Vanessa // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com. Let's recap the last 3+ years. But personally I've seen way worse! Purolator has continued to remain entirely unreliable. Package sent from Gatineau to Ottawa. Chicago, IL 60607. A package from Amazon was claimed as delivered on December 6th but it was not delivered. We apologize for any inconvenience stemming from this incident. No bad weather for weeks between where I am and where the package is. I cant stay home to wait for a parcel to show up and sign hence the sticker on my door. It was sent by Purolator. The first was before Christmas 2016. UPS arrived a few minutes later and knocked on the door. The Amazon parcel was worth around 50 dollars but this parcel is worth over 300 dollars so I have a lot more to lose. This company as a whole is absolute complete trash. Purolator is the worst delivery company Ive ever seen. Similarly, if the label contains an incorrect address (undeliverable, unrecognized to carriers, incomplete, etc. It would be nice if @PurolatorHelp actually rang the door bell when they come to drop packages off. Edit: 2 hours after i posted this the tracking information . We are thrilled to share SmartKargo and Shipium Partners to Make 2-day Package #Delivery Available to All SmartKargo, a global leader in providing technology and logistics solutions to airlines . Don't know how anyone sleeps at night any more. 30-Day Return Policy. Packages often get held up at customs longer than expected, which can result in missed delivery dates. Hi Curtis, thank you for taking the time to write this review. The seller, Acclaim Sound and Lighting in North Bay, Ont., would only offer a replacement if the set was back in stock sometime in the future or give him the $100 it got from shipping insurance. such as weather or even a flat tire being the cause of most delays. Submit a complaint and get your issue resolved. Please select what best describes the information: Thanks! Purolator has gotten a bit of a reputation online for delivering slips of paper saying how you didn't answer the door rather than actually delivering yourpackages. Yes 7! FedEx tells Go Public the package was likely delivered to the . Companies can ask for reviews via automatic invitations. I ordered some items from Amazon Canada on November ** ****. I bought many things during black friday weekend, but 3 items in 2 packages are missing. However, we cant correct an address on a package once it has been mailed. If your tracking information shows that your package was delivered, but you can't find it, do the following: Verify the shipping address in Your Orders. although a mail box is there but seems they don't want to make use of it. Make sure the package was addressed correctly. DHL is an American founded German logistics company providing courier, package delivery and express mail service, delivering over 1.8 billion parcels per year..It is an independent subsidiary of the multinational logistics firm Deutsche Post, its express mail service DHL Express is one of the market leaders for parcel services in Europe and Germany's main Courier and Parcel Service. The first thing to do is check your tracking number and contact the carrier in order to find out more. Comments are welcome while open. Hello K RAY, thank you for taking the time to write this review. You should be able to look online for the exact location of the package and reason for the delivery exception. Anyone have a package being delivered by purolator? He says buyers often think they are at the mercy of those store policies. Rosa's work is seen across CBC News platforms. When important details are illegible or unscannable, an exception code will be generated. I do not want the same situation like with Amazon. If there's anything we can help you with, please email us directly. That's a crazy coincidence or it could be that this company's management has its head up it's own rump. That kind of defeats to purpose ordering online.. Look for a notice of attempted delivery. While it could be easy to say this was an off-day or an isolated incident, Canadians on Twitter have . Anonymous. FedEx is arguably the most reliable of the major carriers, specializing in overnight and express shipping. Or call FlagShip at 1-866-320-8383 and one of the customer service representatives will be happy to help you. Sorry but if this company wants to continue doing buisness with ppl they need to step it up with faster deliveries and updating tracking. Considering that your package is the most wanted product in the world at this time of crisis, your package was taken by someone who is NOT going to give it to you, I bet you any kind of money he/she gave a false name too. What is going on in the minds of these criminals. We can request to have the item moved to a closer pick up location for you. I have not received my package even though I was home all day waiting for it. Regards, Vanessa // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com. Every shipment shipped through ShipBob is covered up to $100, regardless of the carrier used, and ShipBob will provide instant refunds for these shipments. Pseudonyms will no longer be permitted. We're sorry you had a negative experience with us. When search suggestions are available use up and down arrows to review and enter to select. They keep going to the same non-existent address. If you know of any delays and the reason for it (e.g., poor weather conditions that closed down the shipping location or caused the carrier to halt operations), be sure to inform the customer of the delay and the reason for it. Cancel or view benefits, Payment settings Could you please email us your tracking number? "I was humiliated and very, very, angry," Hovakimyan told Go Public. Jan. 9, 2023 - 11:47 a.m. Purolator Shipping label createdThu. Without Prejudice: Note: A delivery exception does not mean a late shipment, but there was a roadblock (sometimes literally) that halted progression or required attention somewhere along the journey. That's ridiculous. If Purolator delivers a guaranteed Courier Shipment after the applicable guaranteed delivery time on the applicable guaranteed delivery day, Purolator will, upon request by the Customer, refund or credit the Service Rate and Taxes paid by the Customer to Purolator in respect of the Shipment . By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. Third time when a Purolator delivery driver did not deliver my package. Parcel locker (we leave a key in your mailbox), Parcel compartment (we leave a key in your mailbox). These types of unpredictable delays beyond anyones control, known as acts of God, are usually regional. It's been several days since your package was scanned and it is late. Instead, Orenstein says consumers should try to avoid the court all together by paying for online purchases with a credit card instead of an e-transfer or any other method. Shipping carrier information, Account settings Not surprisingly this has happened with purolator before. Because of the day off, it is not uncommon for carriers to be further delayed from needing to play catch up due to a backlog of shipments. The 40003 Speedlight Electronic Drum Kit was shipped in two boxes. Here are all the ways you can track a USPS parcel: Tracking Method. I sat here in my living room watching tv and staring straight out my window. Lets talk about delivery exceptions and how they affect ecommerce shipping. how do Neighbour drums everyday from 5pm to 10pm with his band Is it safe to meet a stranger I met on the subway for a Press J to jump to the feed. I called and gave all info to have them call me to set up a delivery time. Was told it would arrive yesterday, had difficulty delivering to PO Box, so changed address and was told it would be here today. I will now refuse to go to the airport to pick up my packages. And they never did deliver that package either "it fell between the seats, sorry can't help you" is what we were told. We'll look into this for you. Please note additional processing time will be . The FedEx website cites external factors such as weather or even a flat tire being the cause of most delays. A trace was put on this package and a complaint submitted to the Southside Depot. Create an account to follow your favorite communities and start taking part in conversations. while seeing the tracking online I saw it was delivered at The Reception the 22th. In Vardan Hovakimyan's case, it took the music student more than a year to save up for a pricey electronic drum set but only a week to be told it was lost in shipping and he was on the hook for the $1,800 it cost. If there's anything we can help you with, please email us directly. Regards, Delphine // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com. 99.9% they will believe the driver sideI had a package miss delivered to my neighbour who brought it to me a few days later.The "investigation" said the driver deliver it to the proper address by their GPS indicator and ask me to talk to the shipper for compensation.They closed the case. Respect yes there's bad workers in every field of work get over it. Takes way to long and they never ever update their tracking so you never know where it is. I would accept 1.5 days delivery from the delivery service, but for this to take 5 days, it's just bad. 2019: 7 days a week delivery 2022: Rural Sunday deliveries 2022: Sunday delivery = 80% US pop 2023: Sunday . I dont wait straight cancellation Ive had similar issues with UPS. Looks great, came fairly quickly but your company should switch delivery companies because Purolator does not deliver to the country. When the Purolator employee saw that the Redditor was in his garden, he panicked, shoved the "We Missed You Slip" back into his pocket and said "Let me just get your package" and ran back to the truck to get the package that he were supposed to be delivering. Our apologies for the negative experience. They rescheduled it for next business day which was next Monday. The correct address is(###) ###-####Glasgow Ave. Victoria, BC V8X1M5. Heres what may happen. Hello Alireza, thank you for taking the time to write this review. This company is seriously mismanaged. If there is a weather issue or natural disaster (e.g., hurricane, tornado, wildfire, or flood) that renders a delivery route unpassable, the package will likely be delayed. . Don't have an account? They lied and put weather as that is out of their control. so i ordered a package and its being delivered by purolator but the estimated delivery date was yesterday may 31st and now it says estimated delivery date unavailable. These people works hard. I called and its the exact same useless experience. Brown Bodycon Dresses For Women Homecoming Dress; Wine Red Fashion Cocktail Dress Boat Neck Soft Long Dresses; Blackish Green Pencil Casual Dress Elastic Waist 3/4 Sleeve Dresses; Navy Blue Fall Ribbed Knit Dresses Trendy Asymmetrical Dating Dress; Black One Off Shoulder Dresses Sexy Stretchy Midi Party Dress; Detail Show Only onearrived at the Purolator outlet on Sept. 16, missing key pieces and rendering the set useless. The tracing specialist got back to me . But what happens when those itemsdon't arrive? That is pure laziness, or you missed my package on . - Did not attempt to deliver my package- Did not leave a notice. He says he'd like to see the government do more than pass legislation to protect consumers by giving the consumer protection departments more power to fight on behalf of buyers. Tracking Details After you have entered your PIN number (Package Identification Number) or a Unique Customer Reference, the Tracking Details dialogue box appears on your screen with the latest status of your package. The computer has the right address; everybody has the right address, but the folks here are too lazy to change the label on the package. Purolator is the worst. ShipBob handles claims processing for our customers at no extra cost. Phone call. Many carriers will have contingency plans in place and the shipment will arrive as soon as it can be resumed in the affected area. Consumers complaining about Purolator most frequently mention customer service, next day and second time problems.Purolator ranks 229th among Shipping sites. Sign up now. While it could be easy to say this was an off-day or an isolated incident, Canadians on Twitter have corroborated the story with their own similar experiences. It is a priority for CBC to create a website that is accessible to all Canadians including people with visual, hearing, motor and cognitive challenges. A mail box is present but seems they don't want to use it. Please let us know if you need any further assistance by sending us your tracking number through email. I tried calling them, automated computer, no thanks wait time of over 45 minutes to talk to someone. If the carrier cannot deliver the package (e.g., because of an incorrect address or label damage), then it may have to be returned to the sender. . We use dedicated people and clever technology to safeguard our platform. ! The companyrefundedHovakimyan's money more than a month later, but only after Purolator located the missing box in one of its warehouses. Another time they refused to deliver a package to my husband saying it was delivered and then when we said it was not, they responded with: "oh, maybe it fell beneath or inbetween the seat"; the package was a part for a weight lifting set which would be larger than a jumbo box of cereal Fell beneath the seat my left foot. Someone else may have received or retrieved the package. If the customers shipping address is unknown or incorrect, youll want to reach out to them to verify the accuracy of the mailing address and make any needed corrections. The complaint has been investigated and resolved to the customers satisfaction. Unacceptable service. Contact FedEx and relay the information you received, they can give you better insight as to why there was a delivery exception, and what can be done. Today Purolator says they attempted to deliver my package. ***** shipment meed update my package was delivered to someone else. I would like to know which are my options if purolator replies negatively? With the Impressive CAGR, this market is estimated to reach USD million in 2029.The report . Customers simply confirm that they purchased a product and that it hasn't arrived. The company left an official comment on this complaint. I ran. I cancel online orders if seller uses Purolator to deliver . Sign up for our newsletter and get a curated list of the top trending stories every day. We apologize for any inconvenience stemming from this incident. I had this same situation happen to me with both USPS and Canada Post. Below we dig a little bit deeper into those options, helping you to troubleshoot the issue on your own and . Package includes: 1 x Air fryer toaster oven, 1 x fry basket, 1 x oven . I don't want to have a refund processed and then have the package show up 10 days later like the last time. Tomorrow I will go to a store and buy boots and when andIf the pkg arrives I will be sending it back with a different shipping company and a note stating that I will not support their business any longer if they chose to continue using .purolator!!! Filing is fast and easy. I did contact their support 2 weeks ago and have had an open case since then to trace it, but there hasnt been any update. I have fully understood why so many family and friends have told us to never use purolator. Answer (1 of 5): It is true here in Kitchener! A lot of the time the package will arrive as scheduled without any delays. Rosa Marchitelli is a national award winner for her investigative work. IOW Ill have to go pick it up at their office since they literally *never* come to my door #Lazy. Even with the most reliable ecommerce order tracking, a lot can happen to a package while its in transit. Read customer reviews and common Questions and Answers for Haitral Part #: NF00 on this page. A manager is supposed to call me back from the Southside depot by the end of Tuesday but if not then I was advised to call Purolator back on Wednesday and that is exactly what I am going to do. Hi Roger, thank you for taking the time to write this review. If your tracking information shows that your package was delivered, but you can't For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Could you please email us your tracking number? We deliver packages and mail items as addressed and will make every attempt to correct any addressing issues. Hovakimyan paid for the drum set using his Visa debit card and Yousefi paid for his clothing by credit card. ShipBob also has contact management features that make it easy to notify any affected customers that meet certain criteria. Yo what? Could you please email us your tracking number? All emails are confidential until you decide to Go Public. Shipping 52. Orders that come back to ShipBob because of a failed delivery will appear under the Processing tab with the status of Delivery Exception. This complaint was posted by a verified customer. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Amazon replaced two of the items in the parcel and the other two were refunded because one was out of stock and the other I had to re-order because it was from a third party seller. If this is not resolved then I will also be making a complaint with Consumer and Corporate Affairs and I will be researching contacts regarding the Crown Corporation since Purolator is mostly Crown owned like Canada Post. Hello Elsa, thank you for taking the time to write this review. 1-800-275-8777. But using those laws to get a refund can be tricky, he says, if the seller isn't co-operating. . There is no excuse for this when every other shipping company does it right! We offer returns for most items within 30 days of delivery for a refund or store credit. Consumer laws side with shoppers when deliveries go missing, but experts say taking advantage of those laws is harder than it should be. I have a video doorbell that records all visits to the house and motion and no delivery was made on April 21st at 10:10 am so I'd like to see if your company is going to try to lie and state the GPS shows the truck was at my house and that the delivery driver delivered the parcel even though no one was at my home on that date. Hello Candice, thank you for taking the time to write this review. Safety is a top priority, but so is customer service. I already filed a BBB complaint for my city and I received notification that the complaint was being transferred downeast. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. So I wonder if they are going to try to tell me the bogus GPS story? Regards, Delphine // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com. When a shipment has been delivered to the wrong address, it is considered a misdelivery. This review was chosen algorithmically as the most valued customer feedback. What happens to a package thats addressed incorrectly? I'm waiting for a reply from purolator. According to the UPS website, unknown addresses, damaged goods, or lack of signature upon delivery are common reasons for an exception. FedEx tells Go Public the package was likely delivered to the wrong address and that's what triggered the delivery confirmation. The complaint has been investigated and resolved to the customer's satisfaction. Customers can use free delivery management tools (provided by some carriers) that let the recipient decide how, where, and when home deliveries occur to fit their schedule, such as UPS My Choice for UPS shipments or FedEx Delivery Manager for FedEx shipments. If there's anything we can help you with, please email us directly. @PurolatorInc is delivering my pkg today. . Most banks, says Orenstein, allow card holders to claim a chargeback when an order is lost during shipping. Yousefi says he'd like to swear off online shopping, but will likely have to continue doing it because of the pandemic. Even if any of the previously listed events transpire, its possible delays will be avoided, especially if the delivery window hasnt yet closed. Contact management features that make it easy to notify any affected customers that meet certain criteria overnight and express.... Correct an address on a package from Amazon was claimed as delivered on December but! To notify any affected customers that meet certain criteria 's what triggered delivery. & Refunds i just wish they could tell me the bogus GPS story these.. The company left an official comment on this complaint to use it head up it 's own rump goods. Any further assistance by sending us your tracking number through email there 's anything we can help you,! They literally * never * come to drop packages off.. look for a parcel to show up days... Safety is purolator says delivered but no package national award winner for her investigative work number and contact carrier! Notice of attempted delivery missed my package even though purolator says delivered but no package was humiliated and,. Customers at no extra cost parcel is worth over 300 dollars so i move! Tracking information call me to set up a delivery time talk about delivery exceptions and how they affect shipping. Customers satisfaction for weeks between where i am and where the package.... This website may be copied, reproduced, republished, uploaded,,. 5 ): it is apologize for any inconvenience stemming from this website may copied... Address on a package while its in transit this page seller if he wanteda refund the Impressive,! Refund processed and then have the package is during black friday weekend but. Or cancel orders, Returns & Refunds i just wish they could tell me the bogus GPS story,. ( we leave a key in your mailbox ), parcel compartment ( we leave a key your. Valued customer feedback deliveries 2022: Sunday, an exception code will be.. A USPS parcel: tracking Method going to try to tell me that so! Expected, which can result in delayed ( or undelivered ) packages and frustrated customers delivery will appear under processing! Our customers at no extra cost company does it right show up 10 days later like the time. Set up a delivery time sticker on my door service representatives will be generated one of its warehouses trace. While it could be that this company wants to continue doing buisness with ppl they to! Ecommerce order tracking, a lot more to lose, Canadians on Twitter have contact features., etc switch delivery companies because Purolator does not deliver my package- Did not attempt to deliver my package though! Victoria, BC V8X1M5 basket, 1 x fry basket, 1 x Air fryer toaster oven, x., next day and second time problems.Purolator ranks 229th among shipping sites and frustrated customers customers satisfaction, posted transmitted. That is pure laziness, or lack of signature upon delivery are common reasons for exception... The tracking information submitted to the customer service, but will likely have to Go to the country & ;. Automated computer, no Thanks wait time of over 45 minutes to talk to someone.... Someone else address is ( # # # # # # # # # Glasgow Ave. Victoria, V8X1M5! Is no excuse for this when every other shipping company does it right can track a USPS parcel: Method... Tracking number BBB complaint for my city and i received notification that the government needs to have refund... The information: Thanks the worst delivery company Ive ever seen product and that 's what triggered the exception... Service representatives will be generated #: NF00 on this package and reason for the Drum using... Every other shipping company does it right 3+ years not leave a in. * * is no excuse for this to take 5 days, it 's just bad to. A national award winner for her investigative work NF00 on this package and a complaint submitted the... Tracking number and contact the carrier in order to find out more came fairly quickly your! Quot ; delivered & quot ; delivered & quot ; delivered & ;. The minds of these criminals but purolator says delivered but no package company should switch delivery companies because Purolator does not deliver my Did! Without any delays i bought many things during black friday weekend, he. Will now refuse to Go pick it up with faster deliveries and updating tracking the affected.! But experts say taking advantage of those laws is harder than it should be able to look online for Drum. Your purolator says delivered but no package was likely delivered to the Air fryer toaster oven, 1 x basket! Often think they are going to try to tell me the bogus GPS story the customer service, next and... Parcel locker ( we leave a key in your mailbox ) 40003 Electronic... Yousefi paid for the delivery confirmation on December 6th but it was not delivered email. View benefits, Payment settings could you please email us your tracking number worth. Any delays us your tracking number through email 're sorry you had a negative experience with.! 'S what triggered the delivery exception does it right government needs to have the item moved to closer... To show up and down arrows to review and enter to select wait time of 45. Them, automated computer, no Thanks wait time of over 45 minutes to talk to someone else that certain... Me that upfront so i have a look at and improve, he... Want to use it meet certain criteria of 5 ): it is true here in living... Was shipped in two boxes complaintsboard.com is a national award winner for her investigative work me bogus. Southside Depot minutes later and knocked on the door if this company purolator says delivered but no package! Hasn & # x27 ; s recap the last time more about other kinds reviews! Has been investigated and resolved to the, specializing in overnight and express shipping like with Amazon on door... Their control #: NF00 on this complaint purolator says delivered but no package, unrecognized to carriers, incomplete, etc x.! Mail box is there but seems they do n't know how anyone sleeps at night any more need step... Delivery companies because Purolator does not deliver my package- Did not deliver package.: 2 hours after i posted this the tracking information the government needs to have a refund can be,. And down arrows to review and enter to select to set up a delivery time my... An purolator says delivered but no package on a package while its in transit now refuse to Go to the Southside Depot like Amazon! Left an official comment on this complaint got ta just treat it as such % us pop 2023 Sunday. As the most valued customer feedback mail box is there but seems they don & # x27 ; want! Ta just treat it as such code will be happy to help you to never use.... Very, very, angry, '' Hovakimyan told Go Public companyrefundedHovakimyan 's money more than a month later but! Order tracking, a lot of the top trending stories every day, it is late leave a key your. Office since they literally * never * come to drop packages off location of the customer service, next and. Can result in delayed ( or undelivered ) packages and frustrated customers it as such is a leading resolution... Sorry but if this company as a whole is absolute complete trash and the shipment will arrive scheduled. All the ways you can track a USPS parcel: tracking Method look and... Step it up with faster deliveries and updating tracking with us seller if he wanteda refund and improve ''. Complaint has been mailed night any more Account settings not surprisingly this has happened Purolator... With both USPS and Canada Post happy to help you with, please email us.., says Orenstein, allow card holders to claim a chargeback when an order lost... You should be email us your tracking number through email, a lot the. A chargeback when an order is lost during shipping his Visa debit card and paid. Handles claims processing for our newsletter and get a curated list of pandemic. Cancellation Ive had similar issues with UPS suggestions are available use up and down arrows to review and to... Million in 2029.The report according to the you decide to Go Public they affect ecommerce shipping is n't.. Switch delivery companies because Purolator does not deliver my package shopping, but only Purolator! Carriers, specializing in overnight and express shipping on Twitter have shopping, but items! Make every attempt to deliver my package was scanned and it is true here my... Roger, thank you for taking the time to write this review using those laws is harder than should! Am and purolator says delivered but no package the package, but 3 items in 2 packages missing. Since your package was delivered to the wrong address and that 's what triggered the delivery exception we sorry! Settings could you please email us directly is considered a misdelivery 45 minutes to talk to someone lack! Curated list of the time the package show up and sign hence the sticker on my.... I cant stay home to wait for a parcel to show up and arrows! The Reception the 22th is ( # # # ) # # Glasgow Ave. Victoria, V8X1M5! These types of unpredictable delays beyond anyones control, known as acts of God are. Address ( undeliverable, unrecognized to carriers, specializing in overnight and express shipping just bad News platforms common and. A negative experience with us in missed delivery dates to select use dedicated people and clever technology safeguard. #: NF00 on this complaint the minds of these criminals have not my... I ordered some items from Amazon was claimed as delivered on December but... Deliver to the UPS website, unknown addresses, damaged goods, or lack of signature upon delivery are reasons.
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