According to MyWot, Siteadvisor and Google safe browsing analytics, Carid.com is a fully trustworthy domain with . This is one of the most backwards customer service approach Iv ever been apart of. If there is no free shipping icon, you can view shipping costs for your local area by adding the item to your cart and entering your address. I just want to quickly receive a full refund and be done with them. In Europe alone, it is estimated that up to 2.2 billion is lost each year on counterfeit tires. Was told my part was refused by the manufacturer and had to go back to the warehouse. Back in September I ordered seat covers from my Honda Pilot EX. Demonstration of dash kit installed but shows one problem with Piece # 12 and 13. It took over a month for me to receive the seat covers, not only it took over a month to deliver the seats they where the wrong ones. This is a 3rd party seller of other companies inventory. THEREs A REASON THEY ARE RANKED SO LOW EVERYWHERE ELSE ON THE WEB! It borders on illegal. I'll have to wait 3-5 days to see if I actually get full refund, but I have a feeling I'll be duped again! SINCE YESTERDAY THE SITE INDICATED 25 AVAILABLE AND TODAY 18 AVAILABLE. Their live chat on their website is horrible, I got cut off tree times. Radio was never shipped, and order was closed. To perfectly keep your vehicle, you need time and money.You will have to service the car and buy new spare parts regularly. FacebookGoogle+YoutubeMyCARiD. I should have just bought them from REI when I could. CarID sent the wrong part. They ship items separately while providing one tracking number and will make you feel like you are a fraud when you inquire about your purchase. After reading this if you still decide to use them more power to you. That was fine. Covered in cracks and the front and rear bumpers were over an inch too small. Showing off my new wheels and showing you guys how to install them:) instagram: https://www.instagram.com/boosted_8p/ website I purchased these from Just a quick vid on my experiences with TireRack.com and CARiD.com. Absolutely the worst buying experience I have had. But CARiD offers more than just repair parts. Was told as a consumer its my responsibility to read and know the terms and agreements and to find them on the website. #15 - CARiD. Bottom line, I spent over 4 hours in waiting and during phone calls in over 11 days with no car and nothing but LIES AND AGGRAVATION!!! I waited and then called back and was told that the delay was by UPS. I said that was fine. Asked for management constantly, no return calls treated very poorly. Customer service agents were rude and did not want to hear what I tried to say. Realtruck.com legit? Please leave your CARiD Review below and let us know: Before buying from them, the staff assured me that the goods are in stock and will be delivered to you within 3-5 working days,after you paid,I paid,a week later I was told that the goods were out of stock and would have to wait,I waited another 10 days and was told that the goods were sold out,they canceled my order, beware of this company, if you value your time and money, These are scammers. Well it was way after the short return time (designed to keep the returns at a minimum) and they offered to sell me another one. I had called them on 3/1/21.. 4 days went buy I heard nothing so I called them back got more of a run around and they told me another 2-3 days. They are now going to screw me every way they can! How Classy!!!!!!!!!!!!!!!!!!!!!! As of today, Nov. 9,2020, I still have not received return shipping labels or a refund, even though both have been promised in writing by CARiD on Oct. 29, 2020 (something they later denied on the phone today!). Just ask! I've been shopping from CarID for about 5 years now, they're legit. Customer Service after they have your money. Overall customer service. Not one straight line. Yet its my fault they have a crappy computer program! I tried one more time and got Noelle. Wish I could give a lower star. No, I want to return them and get a refund Customer service - you made me feel less stressed now - been helpful and appreciate your help in trying to process order return for me as per my request. First they offered me $12, now today they offered me $25. Plus, you can visually see the wheels are out! He didnt care. I have a hard time believing that they cant cancel an order that was placed under a minute before hand. Unless you throw away $2200 on great but incorrect parts. Any manufacturer would be wise not to get in bed with CARiD. Drastic it wasnt, but it was enough for a guy who installs tires and wheels all day everyday to say these werent good, at all! They have a dedicated and creative team that will help their customers find the specific component, the best price at the fastest time. Asked them to expedite package and was told I had to pay out of pocket for their mistake. Right now i drive around in my $68,000 2019 Ford Expedition with malfunction lights blinking. I went on Live Chatand the representative put me on hold for 30 minutes. A few individuals even mentioned having to callCarid.com only to find out that their items will be delayed once again. Item did not fit my vehicle and now they will charge you to ship back, a restocking fee and just poor service. By Women Golds Uncategorized. They are crooks selling parts that are whom make them. They removed it immediately because it was clearly not right for the vehicle. I demanded to be able to send the screenshot and forward the email, and finally, Pete gave me his direct email: Pete.to @ carid.com. Not his fault, but was he being helpful or just upselling me on the more expensive 20 option? They know they are dragging this out. FROM HONESTY TO CUSTOMER SERVICE TO POLICY THEY ARE NOT TO BE TRUSTED.STAY AWAY. A simple return takes 3 to 4 weeks. DO NOT DO BUSINESS WITH CARID. say it dont fit. First Product ordered is still under warranty but they refuse to honor the manufacturer warranty claiming product wasnt sent, however I was never properly described the process and rules. I ordered tires and rims from Carid. *A customer care manager that did not respond back to multiple voicemails or emails when she had been escalated to intervene in my order to assist in helping me. Theyll send you the wrong product then tell you its your fault that you received it. Took it to GMC dealer to install only to be told it could not be installed on this vehicle as advertised. He said he wouldnt pay for ANYTHING, ZERO! Do not order from CARiD.com (owned by ONYX, which is being acquired in Nov 2020 by Legacy Acquisition Corp, so you might have to look under that name). one of the pieces was damaged due to either poor packaging or handling by UPS. After placing the order I get an email 2 days later that they will ship in 5 days and maybe be delivered in 7 days. Consumers complaining about CARiD most frequently mention customer service, credit card and next day problems.CARiD ranks 20th among Auto Parts sites. Claiming they had no method to credit my card, they issued a electronic gift card to my email. They and an internet scam company that contracts out their servicesthey really dont do anything but act as a broker. Beware. Their fitment guarantee isn't worth the paper it's printed on. Terrible Return! They sold us a product they didnt have and returned the money to a gift card we no longer had. The Customer Service is a joke! unfortunately my car requires staggered wheel sizing. These are the only things that will ensure your car offers you an. My first agent was Kathy. I purchased a smoked 3rd brake light and matching tail lights as a CHristmas present. Bad service. Damaged Products, Worst Customer Support Ever, Shipping Delays, Lies and MORE Lies. they guaranteed them to fit. They ask me to take several pictures and i did and sent them in an email. Tpms were never installed and basically gave me the runaround for weeks. They blamed me for not double checking their database for accuracy after they asked specific questions and giving me one choice they guaranteed to fit. Customer support fought back for hours asking for photos of the part I received and assured me they were correct! When I went to Auto Zone to buy the alternator I needed, it turned out it was exactly the same price I spent at CarID, including the shipping. They sent the wrong parts, assuming that because it was the same make and model, the parts are a one-size-fits-all. You Lost Me As A Customer! BBB File Opened: 9/12/2010. I paid $120.00 for shipping! That was YOUR job to inspect them, not mine. We went back and forth as you could imagine. If there is a legitimate problem with a product, to obtain a return and refund is horrible, time consuming, frustrating, and can take months to resolve. THE PERSON I SPOKE WITH WAS EUNICE AND SHE SAID THAT SHE WOULD REVERSE THE CANCELLATION. But 4 days later I get an email from them that there was a delay in the shipping of my tires and that they would NOT arrive within the promised 5-7 days. 1-48 of 179 results for "carid.com" RESULTS. My shop charged me $10 per stem installed. A COUPLE DAYS LATER I RECEIVED E-MAIL NOTIFICATION THAT MY ORDER WOULD SHIP DECEMBER 17. Dont be fooled by their flashy website, online chat, etc. Share. There dilution was spacers tht would take another 3 to 4 weeks to come in. They not only wasted my time, they would not refund the $36.80 they still owe for their mistake. I was told by the salesperson that it was no prob and that they would get wheels drilled for my config. I needed calipers to drive my work truck. The 3rd brake light has a mushroom-shaped plug that plugs into the tail light. . Watch out or theyll scam you. About Us. 10, Report #1498910 . They talk one story and do another. Thieves. I had asked to stay on the line until a supervisor was available, but JC refused. DO NOT BUY FROM CARID.COM! I have been requesting a refund of over $400 for about a month now with no results. FOLLOW UP ON POWER WINDOW MOTOR. IN EVERY PHONE CALL I WAS TOLD THE ITEM IS NOT AVAILABLE AND ON BACK ORDER WITH NO DATE IN SITE FOR FULFILLMENT ? Ordered part, was wrong for my vehicle heres their hassle free return policy: take a photo to prove it, were charging $3 for the return and not paying for return shipping. Well it never happened. There Return System is A Money Game! I will never order from CARiD again. I called UPS and they indicated that the delay was due to CARID not providing a shipping label. I have wasted so much time trying to get this refund, and time is money. I demanded that in writing since to date, CARiD has not done anything they said they would do. I finally FINALLY felt someone was on my side. Hello Sergei. It took two months. I will never order here again. Ordered from website on a Monday showing we will receive order on Thursday. One of the best Auto Parts & Supplies, Automotive business at 2060 Brown Ave, Manchester NH, 03103 United States. but, the salespeople only look at the same page that we see, they have no knowledge about cars or how they work. When I placed the order, they told me they had 5 in stock, they would get four of them sent right away for immediate shipping. Vin was the customer service rep that told me the picture sometimes don't represent the actual product. Buyer be ware of Global warehouse companies. I made 4 calls, holding an hour each time. They said wheels can get damaged during the drilling process. I waited another week still heard nothing I called them back and asked for a refund since they were having such difficulty getting the parts out to me, of course they couldnt do that because their investigation wasnt complete so I called back and told them since they were having difficulty and they refused to just refund me my money on those two parts that I would dispute the charges with my credit card company.. so I did, and my CC company credited me with the funds this probably happened around 3/21 apparently they got the message or maybe their investigations just take a month long to complete because this morning 4/2 at 4am I received and email saying my parts have been shipped HAHAH I found that very funny that they would even ship the parts. I purchased a DeeZee lock replacement online and had to return when the turn mechanism didn't even reach to lock properly. Save my name, email, and website in this browser for the next time I comment. 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Another 3 to 4 weeks to come in unless you throw away $ 2200 on great but incorrect..
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